/* Phase 8D-UI-2 — one viewport shell, semantic tokens, presentation only. */
:root {
  --bg-app: #f4f7f5; --bg-surface: #ffffff; --bg-subtle: #f0f5f2; --bg-chat-canvas: #f7f9f7;
  --border: #dce5df; --text-primary: #17231e; --text-secondary: #68756f;
  --accent: #087a55; --accent-hover: #056444; --accent-soft: #e4f5ed;
  --success: #14805b; --warning: #a26b13; --danger: #b63445; --rail: #102019;
  --rail-text: #d6e1db; --surface-shadow: 0 18px 48px rgba(24,53,40,.13); --header-height: 68px;
  --category-monjaro: #8a5bb7; --category-monjaro-soft: rgba(138,91,183,.12); --category-monjaro-glow: rgba(138,91,183,.44);
  --category-insurance: #3977c5; --category-insurance-soft: rgba(57,119,197,.12); --category-insurance-glow: rgba(57,119,197,.44);
  --category-orders: #d17a25; --category-orders-soft: rgba(209,122,37,.12); --category-orders-glow: rgba(209,122,37,.44);
  --category-branch: #168b68; --category-branch-soft: rgba(22,139,104,.12); --category-branch-glow: rgba(22,139,104,.44);
}
* { box-sizing: border-box; }
html { width: 100%; height: 100%; min-width: 320px; background: var(--bg-app); }
body {
  width: 100%; height: 100dvh !important; min-height: 100vh; margin: 0;
  display: block !important; overflow: hidden !important; background: var(--bg-app) !important;
  color: var(--text-primary) !important;
  font-family: Inter,"Segoe UI","Noto Sans Arabic",Tahoma,Arial,sans-serif !important;
}
body.light-theme {
  --bg-dark: var(--bg-subtle); --bg-panel: var(--bg-surface); --bg-panel-hover: var(--bg-subtle);
  --bg-panel-active: var(--accent-soft); --bg-chat: var(--bg-chat-canvas); --header-bg: var(--bg-surface);
  --text-main: var(--text-primary); --text-muted: var(--text-secondary); --text-teal: var(--accent);
  --msg-sent: #def4e9; --msg-received: #fff; --border-color: var(--border);
  --green-accent: var(--accent); --green-accent-hover: var(--accent-hover); --icon-color: #627069;
}
body:not(.light-theme) {
  --bg-app: #0f1713; --bg-surface: #17231d; --bg-subtle: #202e27; --bg-chat-canvas: #111a16;
  --border: #2d3b33; --text-primary: #edf4f0; --text-secondary: #a4b3ab;
  --accent: #54cda0; --accent-hover: #73ddb6; --accent-soft: #183b2d; --rail: #09110d;
  --bg-dark: var(--bg-subtle); --bg-panel: var(--bg-surface); --bg-panel-hover: var(--bg-subtle);
  --bg-panel-active: var(--accent-soft); --bg-chat: var(--bg-chat-canvas); --header-bg: var(--bg-surface);
  --text-main: var(--text-primary); --text-muted: var(--text-secondary); --text-teal: var(--accent);
  --msg-sent: #17513e; --msg-received: #1d2b24; --border-color: var(--border);
  --green-accent: var(--accent); --green-accent-hover: var(--accent-hover); --icon-color: #bac7c0;
  --surface-shadow: 0 18px 48px rgba(0,0,0,.35);
}
button,input,textarea,select { font: inherit; }
button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible {
  outline: 3px solid color-mix(in srgb,var(--accent) 32%,transparent); outline-offset: 2px;
}
.app-shell {
  width: 100%; height: 100dvh; min-width: 0; min-height: 0; overflow: hidden; display: grid;
  grid-template-columns: 64px clamp(194px,13vw,224px) clamp(292px,21vw,350px) minmax(380px,1fr) clamp(270px,19vw,320px);
  grid-template-rows: minmax(0,1fr); background: var(--bg-app); direction: ltr;
}
.app-shell > .nav-rail { grid-column: 1; }
.app-shell > .queue-sidebar { grid-column: 2; }
.app-shell > .sidebar { grid-column: 3; }
.app-shell > .main-chat { grid-column: 4; }
.app-shell > .details-panel { grid-column: 5; }

.nav-rail {
  position: relative; height: 100%; min-height: 0; z-index: 30; overflow: visible;
  background: var(--rail); color: #fff; border-inline-end: 1px solid rgba(255,255,255,.08);
  display: flex; flex-direction: column; align-items: center; padding: 13px 8px 10px;
}
.nav-mark { width: 42px; height: 42px; border-radius: 13px; display: grid; place-items: center; background: #51d6a2; color: #06251a; font-weight: 900; font-size: 17px; letter-spacing: -.05em; }
.nav-primary { margin-top: 24px; display: grid; gap: 6px; width: 100%; }
.nav-rail .icon-btn { width: 42px; height: 42px; margin-inline: auto; border-radius: 11px; color: var(--rail-text); font-size: 17px; }
.nav-rail .icon-btn:hover,.nav-rail .icon-btn.active-state { background: rgba(82,214,163,.15) !important; color: #68dfb2; }
.nav-spacer { flex: 1; min-height: 8px; }
.nav-account-wrap { position: relative; display: grid; gap: 5px; margin-bottom: 4px; }
.nav-account { width: 38px; height: 38px; padding: 0; border: 1px solid rgba(255,255,255,.16); border-radius: 50%; background: #284239; color: #fff; font-size: 11px; font-weight: 800; cursor: default; }
.wa-status-trigger { position: relative; }
.wa-state-dot { position: absolute; inset-inline-end: 7px; bottom: 7px; width: 7px; height: 7px; border-radius: 50%; background: var(--warning); box-shadow: 0 0 0 2px var(--rail); }
.wa-status-trigger.is-ready .wa-state-dot { background: #40ce93; }
.owner-ops-panel {
  position: absolute; left: 54px; right: auto; bottom: 0; width: min(330px,calc(100vw - 82px)); max-height: min(620px,calc(100dvh - 20px));
  overflow: auto; padding: 16px; border: 1px solid var(--border); border-radius: 14px;
  background: var(--bg-surface); color: var(--text-primary); box-shadow: var(--surface-shadow);
  direction: rtl; text-align: start; z-index: 110;
}
.owner-ops-panel[hidden] { display: none; }
.owner-ops-heading { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; font-weight: 800; }
.owner-ops-heading button { border: 0; background: transparent; color: var(--text-secondary); cursor: pointer; }
.owner-ops-panel > strong { display: block; font-size: 15px; color: var(--text-primary); }
.owner-ops-summary { margin: 5px 0 14px; color: var(--text-secondary); font-size: 12px; }
.owner-ops-panel details { border-top: 1px solid var(--border); padding-top: 12px; color: var(--text-secondary); font-size: 11px; }
.owner-ops-panel summary { color: var(--accent); font-weight: 750; cursor: pointer; }
.owner-ops-panel details button { width: 100%; margin-top: 7px; padding: 8px 9px; border: 1px solid var(--border); border-radius: 8px; background: var(--bg-subtle); color: var(--text-primary); text-align: start; cursor: pointer; }
.product-credit { color: var(--text-secondary); font-size: 10px; letter-spacing: .01em; }
.nav-caption { width: 52px; margin-top: 7px; color: #93a59b; font-size: 8px; line-height: 1.35; text-align: center; }

.queue-sidebar {
  height: 100%; min-width: 0; min-height: 0; direction: rtl; background: var(--bg-surface);
  border-inline-end: 1px solid var(--border); display: flex; flex-direction: column; overflow: hidden;
}
.workspace-brand { padding: 18px 17px 15px; border-bottom: 1px solid var(--border); }
.workspace-brand strong { display: block; font-size: 15px; color: var(--text-primary); }
.workspace-brand span { display: block; margin-top: 4px; color: var(--text-secondary); font-size: 10px; direction: ltr; text-align: right; }
.workspace-heading { padding: 16px 17px 7px; }
.workspace-heading h2 { margin: 0; color: var(--text-primary); font-size: 13px; }
.workspace-heading p { margin: 4px 0 0; color: var(--text-secondary); font-size: 10px; }
.queue-sidebar .inbox-tabs { flex: 0 0 auto; display: flex !important; flex-direction: column; gap: 2px; padding: 0 8px 11px; overflow: visible; border: 0; background: transparent; }
.queue-sidebar .inbox-tab { width: 100%; min-width: 0; min-height: 38px; padding: 7px 9px; border: 0; border-radius: 9px; background: transparent; color: var(--text-primary); display: flex; align-items: center; gap: 6px; text-align: start; font-size: 12px; font-weight: 650; white-space: nowrap; }
.queue-sidebar .inbox-tab::before { content: ""; width: 7px; height: 7px; flex: 0 0 auto; border-radius: 50%; background: #aab5af; }
.queue-sidebar .inbox-tab[data-tab="assigned"]::before { background: var(--success); }
.queue-sidebar .inbox-tab[data-tab="unassigned"]::before { background: #df9b2f; }
.queue-sidebar .inbox-tab[data-tab="groups"]::before { border-radius: 2px; background: #6479c8; }
.queue-sidebar .inbox-tab:hover { background: var(--bg-subtle); }
.queue-sidebar .inbox-tab.active { background: var(--accent-soft); color: var(--accent); box-shadow: none; }
.queue-sidebar .inbox-tab-badge { margin-inline-start: auto; min-width: 19px; height: 19px; padding: 0 5px; border-radius: 7px; background: var(--bg-subtle); color: var(--text-secondary); font-size: 10px; }
.queue-sidebar .inbox-tab.active .inbox-tab-badge { background: var(--bg-surface); color: var(--accent); }
.queue-sidebar .inbox-tab-badge.msg-count { margin-inline-start: 0; background: var(--accent); color: #fff; }
.queue-classifications { min-height: 0; overflow-y: auto; border-top: 1px solid var(--border); padding: 13px 8px 16px; scrollbar-width: thin; }
.queue-section-title { padding: 0 9px 7px; color: var(--text-secondary); font-size: 10px; font-weight: 800; letter-spacing: .06em; }
.classification-queue-list { display: grid; gap: 2px; }
.queue-filter-item { min-height: 34px; padding: 7px 9px; border: 0; border-radius: 8px; background: transparent; color: var(--text-primary); display: flex; align-items: center; gap: 8px; text-align: start; font-size: 12px; cursor: pointer; }
.queue-filter-item:hover,.queue-filter-item.active { background: var(--bg-subtle); }
.queue-filter-item.active { color: var(--accent); font-weight: 700; }
.queue-filter-dot { width: 8px; height: 8px; flex: 0 0 auto; border-radius: 50%; }
.category-monjaro { background-color: var(--category-monjaro) !important; }
.category-insurance { background-color: var(--category-insurance) !important; }
.category-orders { background-color: var(--category-orders) !important; }
.category-branch_pharmacist { background-color: var(--category-branch) !important; }
.category-purple{background-color:#8b5cf6!important}.category-blue{background-color:#3b82f6!important}.category-orange{background-color:#d68a31!important}.category-green{background-color:#378563!important}.category-red{background-color:#dc4c64!important}.category-teal{background-color:#0d9488!important}.category-gray{background-color:#7b8580!important}
.chat-item.glow-purple{border-inline-end-color:#8b5cf6!important;box-shadow:inset -3px 0 #8b5cf6,0 0 14px -5px rgba(139,92,246,.44)!important}.chat-item.glow-blue{border-inline-end-color:#3b82f6!important;box-shadow:inset -3px 0 #3b82f6,0 0 14px -5px rgba(59,130,246,.44)!important}.chat-item.glow-orange{border-inline-end-color:#d68a31!important;box-shadow:inset -3px 0 #d68a31,0 0 14px -5px rgba(214,138,49,.44)!important}.chat-item.glow-green{border-inline-end-color:#378563!important;box-shadow:inset -3px 0 #378563,0 0 14px -5px rgba(55,133,99,.44)!important}.chat-item.glow-red{border-inline-end-color:#dc4c64!important;box-shadow:inset -3px 0 #dc4c64,0 0 14px -5px rgba(220,76,100,.44)!important}.chat-item.glow-teal{border-inline-end-color:#0d9488!important;box-shadow:inset -3px 0 #0d9488,0 0 14px -5px rgba(13,148,136,.44)!important}.chat-item.glow-gray{border-inline-end-color:#7b8580!important;box-shadow:inset -3px 0 #7b8580!important}
.chat-item.glow-monjaro { border-inline-end-color:var(--category-monjaro)!important;box-shadow:inset -3px 0 var(--category-monjaro),0 0 14px -5px var(--category-monjaro-glow)!important;background:var(--category-monjaro-soft)!important; }
.chat-item.glow-insurance { border-inline-end-color:var(--category-insurance)!important;box-shadow:inset -3px 0 var(--category-insurance),0 0 14px -5px var(--category-insurance-glow)!important;background:var(--category-insurance-soft)!important; }
.chat-item.glow-orders { border-inline-end-color:var(--category-orders)!important;box-shadow:inset -3px 0 var(--category-orders),0 0 14px -5px var(--category-orders-glow)!important;background:var(--category-orders-soft)!important; }
.chat-item.glow-branch_pharmacist { border-inline-end-color:var(--category-branch)!important;box-shadow:inset -3px 0 var(--category-branch),0 0 14px -5px var(--category-branch-glow)!important;background:var(--category-branch-soft)!important; }

.sidebar { width: auto !important; min-width: 0 !important; max-width: none !important; height: 100%; min-height: 0; direction: rtl; display: flex; flex-direction: column; overflow: hidden; background: var(--bg-surface) !important; border: 0 !important; border-inline-end: 1px solid var(--border) !important; }
.sidebar-header { flex: 0 0 var(--header-height); min-height: var(--header-height) !important; padding: 11px 14px !important; background: var(--bg-surface) !important; border-bottom: 1px solid var(--border) !important; }
.sidebar-header .brand { align-items: flex-start !important; flex-direction: column; gap: 2px !important; }
.sidebar-header .brand-dot,.sidebar-header .header-actions { display: none !important; }
.sidebar-header .brand-text { color: var(--text-primary); font-size: 16px; font-weight: 760; }
.sidebar-header .brand::after { content: "إدارة محادثات العملاء"; color: var(--text-secondary); font-size: 10px; font-weight: 500; }
.search-bar { flex: 0 0 auto; padding: 9px 11px 6px !important; background: var(--bg-surface) !important; gap: 6px !important; }
.search-inner { min-width: 0; }
.search-bar .search-inner { min-height: 39px; background: var(--bg-subtle) !important; border: 1px solid var(--border); border-radius: 9px !important; }
.search-bar input { min-width: 0; }
.filter-btn { width: 39px !important; height: 39px !important; flex: 0 0 39px; border: 1px solid var(--border) !important; background: var(--bg-surface) !important; }
.new-chat-container { flex: 0 0 auto; padding: 2px 11px 8px !important; background: var(--bg-surface) !important; border: 0 !important; }
#openNewChatBtn { min-height: 38px; border-radius: 9px !important; background: var(--accent) !important; color: #fff !important; font-size: 12px !important; box-shadow: none !important; }
.chat-list { flex: 1 1 auto; min-height: 0; overflow-y: auto; overflow-x: hidden; background: var(--bg-surface) !important; scrollbar-width: thin; scrollbar-color: color-mix(in srgb,var(--text-secondary) 35%,transparent) transparent; }
.chat-item { min-width: 0; min-height: 78px; padding: 10px 12px !important; border-bottom: 1px solid var(--border) !important; border-inline-end: 3px solid transparent; background: transparent !important; }
.chat-item:hover { background: var(--bg-subtle) !important; }
.chat-item.active { background: var(--accent-soft) !important; border-inline-end-color: var(--accent); }
.chat-item .avatar { width: 43px !important; height: 43px !important; flex: 0 0 43px; background: var(--bg-subtle); }
.chat-info,.chat-top-row,.chat-bottom-row { min-width: 0; }
.chat-name { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-primary); font-size: 13px !important; font-weight: 720 !important; }
.chat-time { direction: ltr; unicode-bidi: isolate; color: var(--text-secondary); font-size: 10px !important; }
.chat-last-msg { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-secondary) !important; font-size: 11px !important; }
.classify-badge,.assigned-to-pill,.followup-tag { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 9px !important; }
.no-chats-msg { min-height: 260px; padding: 54px 24px !important; color: var(--text-secondary) !important; text-align: center; line-height: 1.7; }
.sidebar-footer { flex: 0 0 auto; background: var(--bg-surface) !important; border-top: 1px solid var(--border) !important; padding: 7px 11px !important; }
.signature { color: var(--text-secondary) !important; font-size: 10px !important; direction: ltr; text-align: center; }

.main-chat { width: auto !important; min-width: 0; height: 100%; min-height: 0; direction: rtl; display: flex; flex-direction: column; overflow: hidden; background: var(--bg-chat-canvas) !important; }
.chat-doodle-bg { opacity: .016 !important; }
.chat-header { flex: 0 0 var(--header-height); min-height: var(--header-height) !important; padding: 10px 16px !important; background: var(--bg-surface) !important; border-bottom: 1px solid var(--border) !important; }
.chat-header-left,.chat-header-info { min-width: 0; }
.chat-header .avatar { width: 42px !important; height: 42px !important; flex: 0 0 42px; }
.chat-header-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-primary); font-size: 14px !important; font-weight: 750 !important; }
.chat-header-sub { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-secondary) !important; font-size: 10px !important; }
.chat-header-actions { flex: 0 0 auto; }
.icon-btn { color: var(--icon-color); }
.icon-btn:hover { background: var(--bg-subtle) !important; }
.messages-container { flex: 1 1 auto; min-height: 0; overflow-y: auto; padding: 20px clamp(16px,4vw,66px) 15px !important; scrollbar-width: thin; }
.message { max-width: min(72%,720px); color: var(--text-primary); }
.message-bubble { border: 1px solid color-mix(in srgb,var(--border) 72%,transparent); box-shadow: 0 1px 2px rgba(18,40,29,.06) !important; }
.message-text { unicode-bidi: plaintext; }
.message-time,.system-event-time { direction: ltr; unicode-bidi: isolate; }
.day-divider { background:var(--accent-soft)!important;color:var(--text-secondary)!important;border:1px solid color-mix(in srgb,var(--accent) 22%,var(--border))!important;box-shadow:none!important;font-weight:650; }
.classify-option.all-option { background:linear-gradient(90deg,var(--category-monjaro),var(--category-insurance),var(--category-orders),var(--category-branch))!important; color:#fff!important; }
.sender-name.agent-author { color:var(--accent)!important;font-weight:800; }
.msg-row[class*="group-perspective-"] { direction:ltr; }
.msg-row.group-perspective-self { justify-content:flex-end; }
.msg-row.group-perspective-agent,
.msg-row.group-perspective-participant,
.msg-row.group-perspective-unknown { justify-content:flex-start; }
.group-perspective-unknown .sender-name.agent-author { color:var(--text-secondary)!important;font-style:italic; }
.group-continuation-indicator { display:inline-flex;align-items:center;gap:6px;padding:6px 9px;border:1px solid color-mix(in srgb,var(--accent) 28%,var(--border));border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:10px;font-weight:750; }
.empty-chat-state .big-icon { width: 64px; height: 64px; display: grid; place-items: center; margin: 0 auto 16px; border-radius: 20px; background: var(--accent-soft); font-size: 26px !important; }
.empty-chat-state .big-title { color: var(--text-primary) !important; font-size: 18px !important; }
.empty-chat-state .big-sub { max-width: 340px; color: var(--text-secondary) !important; line-height: 1.7; }
.reply-preview-bar,.attach-preview-bar,.workflow-gate-row { flex: 0 0 auto; }
.chat-input-container { flex: 0 0 auto; min-height: 62px; background: var(--bg-surface) !important; border-top: 1px solid var(--border); padding: 9px 14px !important; }
#messageInput { min-width: 0; max-height: 120px; background: var(--bg-subtle) !important; border: 1px solid var(--border) !important; border-radius: 12px !important; color: var(--text-primary) !important; }
.send-main,.workflow-gate-btn.assign { background: var(--accent) !important; color: #fff !important; box-shadow: none !important; }
.workflow-gate-row { background: var(--bg-surface) !important; border-top: 1px solid var(--border) !important; }

.details-panel { height: 100%; min-width: 0; min-height: 0; direction: rtl; display: flex; flex-direction: column; overflow: hidden; background: var(--bg-surface); border-inline-start: 1px solid var(--border); }
.details-panel.collapsed { display: none; }
.details-header { flex: 0 0 var(--header-height); min-height: var(--header-height); padding: 13px 16px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; }
.details-header h2 { margin: 0; color: var(--text-primary); font-size: 13px; }
.details-scroll { flex: 1 1 auto; min-height: 0; overflow-y: auto; overflow-x: hidden; padding: 5px 16px 28px; scrollbar-width: thin; }
.details-empty { padding: 76px 16px; color: var(--text-secondary); text-align: center; font-size: 12px; line-height: 1.7; }
.details-section { padding: 17px 0; border-bottom: 1px solid var(--border); }
.details-section:last-child { border-bottom: 0; }
.details-section h3 { margin: 0 0 12px; color: var(--text-secondary); font-size: 10px; letter-spacing: .05em; }
.detail-row { display: grid; grid-template-columns: minmax(68px,35%) minmax(0,1fr); gap: 10px; padding: 6px 0; align-items: start; font-size: 11px; }
.detail-row dt { color: var(--text-secondary); }
.detail-row dd { min-width: 0; margin: 0; overflow-wrap: anywhere; color: var(--text-primary); font-weight: 620; unicode-bidi: plaintext; }
.detail-row dd[data-direction="ltr"],.detail-phone,.detail-time { direction: ltr; unicode-bidi: isolate; text-align: right; }
.detail-status { display: inline-flex; align-items: center; gap: 5px; }
.detail-status::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: #9aa49f; }
.detail-status.assigned::before { background: var(--success); }
.detail-status.unassigned::before { background: #df9b2f; }
.history-list { display: grid; }
.history-item { position: relative; padding: 0 17px 17px 0; color: var(--text-primary); font-size: 11px; }
.history-item::before { content: ""; position: absolute; right: 2px; top: 5px; bottom: -5px; width: 1px; background: var(--border); }
.history-item:last-child::before { display: none; }
.history-item::after { content: ""; position: absolute; right: -2px; top: 4px; width: 9px; height: 9px; border-radius: 50%; background: var(--bg-surface); border: 2px solid var(--accent); }
.history-time { display: block; margin-top: 3px; color: var(--text-secondary); font-size: 9px; direction: ltr; text-align: right; }
.details-open-button { display: none; }

.modal-overlay,.transfer-modal-overlay,.analytics-overlay,.media-lightbox { direction: rtl; }
[dir="ltr"] .queue-sidebar,[dir="ltr"] .sidebar,[dir="ltr"] .main-chat,[dir="ltr"] .details-panel,[dir="ltr"] .modal-overlay,[dir="ltr"] .transfer-modal-overlay,[dir="ltr"] .analytics-overlay,[dir="ltr"] .owner-ops-panel { direction:ltr; }
[dir="ltr"] .sidebar-header .brand::after { content:"Manage customer conversations"; }
[dir="ltr"] .workspace-brand span { text-align:left; }
.modal-panel,.transfer-modal,.analytics-panel { background: var(--bg-surface) !important; border: 1px solid var(--border) !important; box-shadow: var(--surface-shadow) !important; color: var(--text-primary); }
.modal-header,.transfer-modal-header { background: var(--bg-surface) !important; border-color: var(--border) !important; color: var(--text-primary) !important; }
.transfer-agent-row { color: var(--text-primary) !important; }
.transfer-agent-row:hover { background: var(--bg-subtle) !important; }
.transfer-modal-footer,.surface-footer { border-color: var(--border) !important; }
.transfer-modal-footer button,.surface-footer button,.admin-agent-actions button { background: var(--bg-subtle) !important; border: 1px solid var(--border) !important; color: var(--text-primary) !important; }

.admin-panel { width: min(940px,calc(100vw - 40px)) !important; height: min(780px,calc(100dvh - 40px)); max-width: none !important; max-height: none !important; display: grid !important; grid-template-columns: minmax(360px,1.35fr) minmax(300px,.85fr); grid-template-rows: auto minmax(0,1fr) auto; overflow: hidden; }
.admin-panel .transfer-modal-header { grid-column: 1 / -1; padding: 18px 22px; }
.admin-panel .transfer-modal-header strong,.admin-panel .transfer-modal-header span { display: block; }
.admin-panel .transfer-modal-header strong { font-size: 17px; }
.admin-panel .transfer-modal-header span { margin-top: 4px; color: var(--text-secondary); font-size: 11px; font-weight: 500; }
#adminAgentsList { grid-column: 1; max-height: none !important; min-height: 0; padding: 13px !important; border-inline-end: 1px solid var(--border); overflow: auto; }
#adminCreateAgentForm { grid-column: 2; min-width: 0; padding: 20px; display: flex; flex-direction: column; gap: 11px; background: var(--bg-subtle); }
.admin-form-title { margin-bottom: 4px; color: var(--text-primary); font-size: 13px; font-weight: 750; }
#adminCreateAgentForm input,#adminCreateAgentForm select { width: 100%; min-height: 44px; padding: 10px 12px; border: 1px solid var(--border); border-radius: 9px; background: var(--bg-surface); color: var(--text-primary); }
.admin-submit { min-height: 44px; border: 0; border-radius: 9px; background: var(--accent); color: #fff; font-weight: 750; cursor: pointer; }
.admin-agent-row { align-items: center; gap: 12px; min-width: 0; padding: 11px 10px !important; border-bottom: 1px solid var(--border); border-radius: 0 !important; }
.admin-agent-meta { min-width: 0; }
.admin-agent-meta > span,.admin-agent-meta .email { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.admin-agent-actions { flex: 0 0 auto; flex-wrap: wrap; justify-content: flex-end; }
.surface-footer { grid-column: 1 / -1; min-height: 52px; padding: 10px 16px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; background: var(--bg-surface); }
.surface-footer button { padding: 7px 16px; border-radius: 8px; cursor: pointer; }

.analytics-overlay { padding: 18px !important; }
.analytics-panel { width: min(1480px,calc(100vw - 36px)) !important; max-width: none !important; height: min(940px,calc(100dvh - 36px)) !important; max-height: none; border-radius: 14px !important; overflow: hidden; }
.analytics-header { flex: 0 0 auto; padding: 14px 18px !important; border-color: var(--border) !important; background: var(--bg-surface); }
.analytics-title,.analytics-section-title { color: var(--text-primary) !important; }
.analytics-controls { min-width: 0; }
.analytics-controls select,.analytics-controls input[type="date"],.analytics-filters select,.analytics-btn { min-height: 36px; background: var(--bg-subtle) !important; border: 1px solid var(--border) !important; color: var(--text-primary) !important; }
.analytics-export-group { border-color: var(--border) !important; }
.analytics-tabs { flex: 0 0 auto; border-color: var(--border) !important; scrollbar-width: thin; }
.analytics-tab { color: var(--text-secondary) !important; }
.analytics-tab.active { color: var(--accent) !important; border-bottom-color: var(--accent) !important; }
.analytics-body { flex: 1 1 auto; min-height: 0; overflow: auto !important; padding: 18px !important; background: var(--bg-app); }
.kpi-grid { grid-template-columns: repeat(auto-fit,minmax(175px,1fr)) !important; gap: 12px !important; }
.kpi-card,.presence-row { background: var(--bg-surface) !important; border-color: var(--border) !important; }
.kpi-card .kpi-value,.analytics-table td { color: var(--text-primary) !important; }
.analytics-table { min-width: 720px; background: var(--bg-surface); border: 1px solid var(--border); border-radius: 10px; overflow: hidden; }
.analytics-table th { top: 0; background: var(--bg-surface) !important; border-color: var(--border) !important; color: var(--text-secondary) !important; }
.analytics-table td { border-color: var(--border) !important; }
.analytics-table tr:hover td { background: var(--bg-subtle) !important; }
.analytics-panel > .surface-footer { flex: 0 0 40px; min-height: 40px; justify-content: center; }

#agentLoginOverlay { flex-direction: column; gap: 18px; overflow-y: auto; background: #f2f5f3 !important; direction: rtl; padding: 82px 24px 30px; }
[dir="ltr"] #agentLoginOverlay { direction:ltr; }
#agentLoginOverlay::before { content: "INNOVA PHARMACY"; position: absolute; top: 35px; left: 50%; transform: translateX(-50%); color: #163a2c; letter-spacing: .16em; font-size: 15px; font-weight: 850; white-space: nowrap; }
#agentLoginForm { width: min(100%,440px) !important; max-width: 440px !important; flex: 0 0 auto; padding: 34px !important; gap: 15px !important; background: #fff !important; border: 1px solid #dce5df !important; border-radius: 14px !important; box-shadow: var(--surface-shadow); color: #17231e; }
#agentLoginForm::before { content: "بوابة فريق خدمة العملاء"; color: #6d7a73; font-size: 11px; font-weight: 700; text-align: center; }
[dir="ltr"] #agentLoginForm::before { content:"Customer Care Team Portal"; }
.login-lang-toggle { position:absolute;inset-block-start:22px;inset-inline-end:24px;width:42px!important;min-height:36px!important;margin:0!important;padding:6px!important;border:1px solid #dbe5df!important;border-radius:9px!important;background:#fff!important;color:#087a55!important;font-weight:800!important;z-index:2; }
#agentLoginForm > div:first-child { margin: 3px 0 5px !important; color: #17231e !important; font-size: 21px !important; text-align: right !important; }
[dir="ltr"] #agentLoginForm > div:first-child { text-align:left!important; }
[dir="ltr"] #agentLoginForm input { text-align:left!important; }
#agentLoginForm input { min-height: 48px; padding: 12px 14px !important; border: 1px solid #cfd9d3 !important; border-radius: 9px !important; background: #fff !important; color: #17231e !important; }
#agentLoginForm button[type="submit"] { min-height: 46px; border-radius: 9px !important; background: #087a55 !important; }
.auth-product-credit { color: #68756f; direction: ltr; font-size: 11px; }

.toast-stack,.incoming-msg-toast-stack { position: fixed; top: 16px !important; bottom: auto !important; right: 18px !important; left: auto !important; transform: none !important; width: min(360px,calc(100vw - 36px)) !important; max-width: 360px; z-index: 10020; align-items: stretch !important; pointer-events: none; }
.toast,.incoming-msg-toast { width: 100%; max-width: 100%; pointer-events: auto; background: var(--bg-surface) !important; color: var(--text-primary) !important; border: 1px solid var(--border) !important; border-inline-start: 3px solid var(--danger) !important; box-shadow: var(--surface-shadow) !important; }
.toast.info,.incoming-msg-toast { border-inline-start-color: var(--accent) !important; }

@media (max-width: 1450px) {
  .app-shell { grid-template-columns: 60px 194px minmax(282px,310px) minmax(380px,1fr) 270px; }
  .nav-rail { padding-inline: 7px; }
}
@media (max-width: 1240px) {
  .app-shell { grid-template-columns: 58px 188px 286px minmax(360px,1fr); }
  .app-shell > .details-panel { grid-column: auto; }
  .details-panel { position: fixed; top: 0; right: 0; width: min(330px,88vw); z-index: 80; box-shadow: -12px 0 34px rgba(18,40,29,.18); }
  .details-open-button { display: flex !important; }
}
@media (max-width: 940px) {
  .app-shell { grid-template-columns: 56px minmax(285px,340px) minmax(350px,1fr); }
  .queue-sidebar { display: none; }
  .app-shell > .sidebar { grid-column: 2; }
  .app-shell > .main-chat { grid-column: 3; }
  .admin-panel { grid-template-columns: 1fr; height: min(820px,calc(100dvh - 26px)); }
  #adminAgentsList,#adminCreateAgentForm { grid-column: 1; border-inline-end: 0; }
  #adminAgentsList { max-height: 42dvh !important; border-bottom: 1px solid var(--border); }
}
@media (max-width: 700px) {
  body { min-height: 100dvh; }
  .app-shell { display: block; }
  .nav-rail,.queue-sidebar { display: none; }
  .sidebar,.main-chat { width: 100% !important; max-width: none !important; height: 100dvh; }
  .main-chat { position: fixed; inset: 0; z-index: 30; }
  .messages-container { padding-inline: 10px !important; }
  .chat-header { padding-inline: 8px !important; }
  .details-panel { width: 100%; }
  .admin-panel { width: calc(100vw - 20px) !important; }
  .analytics-overlay { padding: 8px !important; }
  .analytics-panel { width: calc(100vw - 16px) !important; height: calc(100dvh - 16px) !important; }
}
@media (max-height: 790px) and (min-width: 701px) {
  .nav-rail { padding-top: 8px; padding-bottom: 7px; }
  .nav-mark { width: 38px; height: 38px; }
  .nav-primary { margin-top: 13px; gap: 3px; }
  .nav-rail .icon-btn { width: 38px; height: 38px; }
  .nav-caption { font-size: 7.5px; margin-top: 3px; }
  .workspace-brand { padding-block: 12px; }
  .workspace-heading { padding-top: 11px; }
  .queue-sidebar .inbox-tab { min-height: 34px; padding-block: 5px; }
}
@media (prefers-reduced-motion: reduce) {
  *,*::before,*::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}